Returns - NOVA1

Go to content

Main menu:



Printable Flat Rate UPS return labels are available through order history with a registered web account or labels can be created manually. A deduction from the return credits or refund amount is made in an amount equal to NOVA-ATS standard return shipping rates in effect at time of purchase (refer to the NOVA-ATS website for current rates and instructions). If the return credit/refund is in an amount less than the applicable shipping cost, then the original pay method will be charged the difference. If the package is returned without a NOVA-ATS return label, then it is recommended to insure the package and ship by a trackable method.To ensure fast processing, ship to: Returns Department, 9908 Rickover Ct.,Manassas, VA 20109. NOVA-ATS will refund or credit the value of the item and any taxes that were charged (except where an item is repaired and returned). Original shipping charges are nonrefundable unless the return is related to a NOVA-ATS error.

Special order items or items that have been altered, decorated, engraved, customized, or otherwise embellished at the request of a customer cannot be returned unless the return is related to a NOVA-ATS error.

All clearance items are sold "as is" and cannot be returned.

A Returns Authorization number is required for ALL purchases made by government agency or business customers; contact an assigned account manager or customer service representative.

Many products sold by NOVA-ATS have manufacturer's warranties. For returns relating to matters covered by a manufacturer's warranty, contact the manufacturer directly or NOVA-ATS Customer Service Department at 888.548.6682 to coordinate the repair or return of any such item. For specific manufacturer's contact information refer to

Brand/Manufacturer ASP CMI/Intoxilyzer Bushnell Code 3 Earhugger Federal Signal Fisher Labs Garrett Inova Jotto Desk Klein Kustom Signals Maglite Pelican Setina Sound Off Signal Star/SVP Streamlight Surefire Tufloc Whelen

Back to content | Back to main menu